Since 1969 when our business began, Connect Distribution has made a valuable contribution to the electrical retailing industry.

Our business started small as an independent retail store selling appliances and appliance parts. Soon we began supplying other independent retailers and engineers in our industry. Thanks to our success over the years, we have grown to become a key industry distributor offering brilliant service and exclusive links to manufacturers and product ranges. This year we are very proudly celebrating our 50th year in business.

Having been an independent electrical retailer ourselves, we understand the unique needs of the businesses we support which allows us to provide them with outstanding service.

Effective Processes

By having efficient processes in place, we offer consistent and reliable service.

Our Quality Management System has been independently accredited by the British Standard Institution since 1997. Our ISO9001:2015 certification demonstrates the high quality we maintain throughout our business.

We have increased the efficiency of our warehouse operatives by introducing voice technology which gives them picking assistance through their headsets.

The effectiveness of our Contact Centre allows us to answer over 1.5 million calls per year.

We also offer the convenience of live chat for those who prefer chatting to one of our customer service agents online in real time rather than phoning or emailing.

In order to speedily fulfil the thousands of daily orders we receive, we automate the order process using our online ordering site Connections and our sophisticated stock management system.

Based on customer feedback about our website we have updated it to make it easier to use on mobile and tablet devices so the ordering process is simpler than ever before.

Order Fulfilment

Our commitment to fulfilling our customers’ orders means we quickly and accurately despatch over 1 million parcels every year.

As well as selling products, we offer useful services to support independent businesses like a delivery service directly to their customers.

We regularly run customer satisfaction surveys to check we’re doing what we can to keep our customers happy and be aware of any areas for improvement.

Our dedicated data team makes sure all of the information about the 2 million appliances and appliance parts in our range is accurate and up to date.

We work with over 500 leading appliance brands so our customers can shop from a huge product range that is constantly growing.

The accuracy of our warehouse is consistently over 99%. Our attitude is that every parcel matters so we don’t go home satisfied until all of the days orders have been fulfilled.

To support our business growth and make sure we’re consistently providing the fast and efficient service our customers rely on, we have employed more people than ever before with a 25% increase in staff in our trade sales team.

Mutual Benefit of Retailers and Brands

We work closely with manufacturers to promote their product ranges and give our customers access to more products.

We have an exclusive partnership with Hoover. Independent electrical retailers who shop with us can stock a Hoover vacuum cleaner range which is only available through our business as well as benefitting from free point-of-sale promotional material.

Our close manufacturer relationships let us offer our customers exclusive products from leading brands like Samsung, Melitta and Hisense.

We’re very proud of our achievements over the past year. In the months to come our goal is simple. We will continue to enhance our service in order to support our customers’ businesses in any way that we can.